Return Policy
We do our best in delivering the Product ordered by you as per the specifications despite that if you receive (a) damaged Product (b) incomplete order, (c) expired Product, (d) damaged Product, (e) incorrect Product, you can return to us. You can easily return any item for which you placed an order within Two (2) calendar days from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it.
You cannot return non-refundable Products and it is your responsibility to check whether the Product ordered is returnable or non returnable.
Your item must be in the original packaging along with original invoice at the time of return of the Product. Wedjat has the right to deny the Product under any scenarios like manual damage to the Product, opened Product, missing invoice, returns without any notification etc.,
Kindly share an unboxing video of the parcel you received from us against this order to help us understand whether the delivered parcel was damaged, expired, or different from ordered.
To take an unboxing video you can use your smartphone or any camera device and point it to the parcel while you unpack it and take out the ordered product. Then you can point to the expiry date and condition of the product to identify if this is in the expected conditions.
Returns will be accepted and processed only if all the following conditions are met:
- Undamaged Condition: The product must not have been damaged while in your possession.
- Correct Item: The product must match the one originally shipped to you without any alterations substitutions.
- Original Condition: The product must be returned in its original condition, including the brand’s/manufacturer’s box, MRP tag intact, user manual, warranty card, and all included accessories.
*Don’t attempt to break seal or open the product if the product received is different from what you ordered.
Please ensure all criteria are met to facilitate a smooth return process.