1. How do I place an order on Cureka?
Use the search bar to search from the list of products.
1. Click on “Buy Now” if you are looking to buy the product. It will pop up with three options – View Cart, Checkout and Continue Shopping. Now you click on “Checkout’ button and fill up all the required details to place an order.
2. Click on “Add to Cart” if you are looking to buy more than one product. You will see three options – View Cart, Checkout and Continue Shopping. Now you click on the “Continue Shopping” button to view, and add remaining products to your cart. Once you finish adding all the products, Click on the “Cart” to view all products. After confirming the products, click on “Proceed to Checkout page” and fill up all the required details to place an order.
2. How to sign up and login to my account?
Click on “Login & Signup” present at the right side top of the page. If you are an existing user, enter your username and password and click on Login. If you don’t have an account, please provide username, email address and Password to register your account. Once your account is created, you can login using your username or email address and password.
3. What if I forgot my account password?
At the login section, Click on “Lost your Password”. Now you enter your email address or username to reset your password. You will receive an email to reset your new password.
4. What are the payment options does Cureka accept?
We accept COD (Cash on Delivery) for all the orders up to INR 1500.
For online payment transactions, we provide a vast number of options such as MasterCard, Visa, American Express, Diners Club International, JCB, Maestro, and Rupay. Also, we support payments through internet banking of most banks.
5. Is there any extra charge or tax apart from the displayed amount of the product?
No. There will be no extra charge whatsoever.
6. I don't have internet banking. Can I prefer Cash on Delivery?
Yes, all our products come with cash on delivery option. We accept COD (Cash on Delivery) for all the orders up to INR 1500.
7. I need a product which is out of Stock. How do I order it?
Kindly email us at email@example.com with the product link. We will reach you back when the product is available.
8. How do I track my current order on Cureka?
Once the product is dispatched for your order, you will get an SMS with the Tracking link and tracking ID. Using that you can track your order anytime on your smartphone or a PC.
9. Do you provide free shipping?
Any order value over INR 500 will get free shipping. If the product value is less then INR 500, there will be a charge of INR 80 for COD and INR 30 for any other payment method.
10. Usually how long will it take to receive my order?
On average, an order will take 6-8 working days.
11. Still didn’t receive my order. Whom do I contact?
If you didn’t receive the order within the expected time, please contact our Customer care to find out the status of your order.
12. Does Cureka provide international shipping?
No. We are just shipping nationally at the moment.
13. Can I cancel the order after I purchase from Cureka?
Yes, you can cancel the order after you purchase an order. But we can’t consider cancellation if the product reached you before your request.
14. If I cancel the order, is there a 100% refund?
Yes, we offer a 100% refund of all pre-paid cancelled orders.
15. How long does it take to receive my refund amount?
After you cancel the order, it will take 2-3 working days to refund the money.
16. Can I return or exchange the product?
No you can’t request an exchange of the product. However, if your product is damaged anyway during transit, you can return and we will replace it with a new one.
17. What's Cureka's return policy?
If the product is damaged, you can request for a new product. However the damage should be reported within 2 Calender days. Also, you need to courier the damaged one, since there will be no pickup. Once we receive your package, we will send you a new product.
18. Do I get a warranty for my purchased product?
Mostly equipment comes with a warranty. As for normal product, it comes with an expiry date.
19. Still I have a question. How to reach your customer service center?
Feel free to reach us at firstname.lastname@example.org or call us at 9655928004. Available to serve you Monday through Saturday from 9:00 a.m. to 6:00 p.m.
20. How to cancel my order on Cureka?
Kindly send us a mail at email@example.com mentioning your order ID and the reason for cancellation, or call us at 9655928004.